Your Bill

Your quarterly bill is based on the following:

• Water consumption information provided by Aqua America (water use is based on meter readings from 2 to 5 months prior to your bill)
•  Service fees based on the size of your water meter
• For customers on non-public water sources (well water), your bill is based on fixture count or self-reported meter readings (blue card)

Minimum Charges

Beginning with bills issued on July 1, 2026, water consumption minimum usage charge (5,000 gallons or less per quarter) is $39.55 for residential and public customers, and $49.60 for commercial and industrial customers.

Usage Charges

Beginning with bills issued on July 1, 2026, water usage charges are $7.91 per 1,000 gallons for residential and public customers and $9.92 per 1,000 gallons for commercial and industrial customers.

All sewer bills also include the service fees (see other tab).

Service Fees

The Authority's operational costs are approximately 85% fixed in nature and do not vary significantly with the changes in wastewater flow that is discharged by our customers for treatment. These fixed costs are primarily comprised of labor, regulatory monitoring and compliance, maintenance of an aging facility and 125 miles of sewer pipes, administration, insurance, and utilities (electricity and natural gas). These costs continue to increase every year due to more stringent regulatory requirements and other factors, including unfunded mandates (e.g., spending to meet regulatory requirements that do not receive state funding).

In order to continue to support the Authority's operations, the Authority instituted a customer service fee which is consistent with the high fixed cost nature of our business and the pricing models employed by other utilities.

These service fees are common in other sewer authorities (Abington - ~$20/quarter, Conshohocken - $62.94/quarter, Bucks County Water and Sewer - $78.15/quarter), as well as other household utility services (PECO electric - ~$31.53/quarter, PECO gas - ~$41.70/quarter). The Service Fees for larger-diameter water meters will be more, due to their greater impact on our operations. A list of Service Fees for different water meter sizes is listed below.

Please note that all properties with well water (fixture rate or "blue card" accounts) will be invoiced at the 3/4-inch-diameter residential water meter rate - $12.00 per quarter. Properties with multiple water meters on one account, properties with low-volume water use and vacant properties may have their water meter size reclassified to match their water usage.

Online Account Setup

Instructions to make a one-time payment or set up auto pay on My Gov Hub

• If you have never set up an account on My Gov Hub, you need to create a profile by inputting your first name, last name, email address, and create a password. Once you are in the system, you need to click "+Add Account." Input your address with only your number and street name. Do not put Rd, St, Dr, etc. Then click Find Account, check off the box and click Add Account
• Once you set up the profile, use your email address and password to log onto My Gov Hub
• Do not click ADD TO CART button, your cart should be empty
• To make a one-time payment: click on your address and the utility details will appear. Click on the green box that says "Make a payment" and this will take you to the payment screen
• To set up Autopay: under Overview, locate your address and amount due
• Next to amount due, click on "Autopay"
• This will take you to the "Configure an Auto-Payment" page
• Click "Recurring" to set up an automatic payment
• Check "Notify before processing" box if you want to be notified before the autopay is initiated
• Choose what day on "Recur on day" and the time. Choose a start date
• Choose a threshold amount if you wish to ensure that the system never sends a payment over a certain amount
• Choose a payment method. If you choose a credit card, there will be a 2% additional processing fee added to your payment. There is no charge for a bank savings/checking account withdrawal
• Fill in the required information and click "Continue"
• Check the box that states: "I agree to allow my Credit Card or Bank information to be stored to make future payments"
• Click "Save"
• To check that it was set up correctly or to change it in the future, go back to overview and there will be a calendar icon next to the amount due. Click on the calendar icon and it will take you back to the "Configure an Auto-Payment" screen. From there you can edit any information. There is also a box that you can check to delete the information if you do not wish for the auto-pay to continue

Past Due Accounts

At UMHJSA we work with our customers to make bill paying manageable. 

However, if you become delinquent in payment, you can expect:

• A late fee will be imposed on any balance past the due date at a rate of 10% of the current bill.
• Accounts with balances greater than 2 billing cycles and a balance greater than $200.00 will be subject to a municipal lien being placed on the property. A $125.00 lien fee will be placed on the account to cover our filing fees. The lien will not be satisfied with the Montgomery County Prothonotary's Office until the balance is paid in full.
• If there is non-payment after 45 days from placement of the lien, the account will be marked for water termination. There is a $175.00 water termination fee placed on the account to cover our expenses charged by the water purveyor. The customer will receive a 10-day notice of water termination. At this point, the Authority may require the customer to pay the balance in full or execute a payment agreement. Payment terms will consist of 50% of the outstanding balance due immediately, and the balance in 6 monthly installments while still paying any current charges during that time. If the terms are not followed, water termination will continue. If water service is terminated and the account is then paid or a payment agreement is executed, any request for water restoration must be made during regular business hours. In addition, a person over the age of 18 must be at the home for water restoration to occur.

Payment Methods

• Cash: In person during office hours. (Please do not leave cash in the mail slot after hours)
• Check: In person 24 hours per day (leave in mail slot after office hours); mail 
• Credit Card: In person during office hours; online 24 hours per day at My Gov Hub (A 2% transaction fee will be applied to credit/debit card payments to help offset the fees charged to the Authority)
• Bill Pay through your banking institution